Moms Up 媽媽會

Privacy Policy

Cordlife Group Limited operates the www.momsup.com.hk website and the Moms Up mobile application.

We at Cordlife (Hong Kong) Limited respect the privacy and confidentiality of individuals’ personal data. We are committed to implementing policies, practices and processes to comply with the Personal Data (Privacy) Ordinance (Cap. 486) ("PDPO").

How is Personal Data being collected?

Personal data refers to any information that can uniquely identify an individual person (a) on its own, or (b) when combined with other information.

We collect your personal data when you:

Enter into an agreement or contract with us to provide you with Cordlife’s products and services
Respond to one of our marketing or promotion campaigns
Are referred to us for our products and services by one of our clients, partners or customers
Enquire about our range of products and services or Cordlife Members programme
Provide feedback to us on our quality of service
Communicate with us via emails or written correspondences

What Personal Data is being collected?

If you opt to link your Cordlife account with the app, the information which we will request from you will include, but not be limited to:

Personal identification information such as your name, gender, date of birth, passport or other personally identifiable number;
Contact information such as your telephone numbers, mailing and billing addresses and email addresses;
Credit or debit card information and billing information such as name of cardholder, card number, and expiry date;
Medical information of mother and child such as medical declarations, caregiver’s information, spouse’s personal information, maternal blood test information, unborn child’s medical history, child’s first paediatric visit information, and any information related to pregnancy and delivery;
Enquiries and correspondences between you and Cordlife on our products and services,
Supporting document of pregnancy or motherhood: The pregnancy supporting document only needs to show the member's full name and expected due date, while the one for motherhood only needs to show the member's full name and her child's date of birth to verify the member’s status. (Other Irrelevant information includes but not limited to Hong Kong Identity Card number should be covered and unnecessary to be provided), and,
Responses to market surveys and contests conducted by Cordlife.

By linking your Cordlife account with the app, you expressly allow Moms Up to access your Cordlife account details and agree to the terms and conditions of use.

How is my Personal Data being used?

We may use the Personal Data you have provided for one or more of the following purposes:

To process the products and services you have acquired from Cordlife;
To contact and respond to your enquiries and provide follow-up services;
To facilitate billing and payment;
To inform you about products and/or services which we would like to offer to you from time to time;
To inform you on Cordlife Members benefits;
To conduct and facilitate medical experimental therapy and clinical trials;
To conduct internal audits; and,
To comply with any law, legal requirements, orders or requests from any authority or government body of any jurisdiction, which may be within or outside of Hong Kong.

Website Cookies

This website use “cookies” these are small text files placed by browsers on your devices, it does not collect any personal information stored in your files or computer. We use cookies to learn more about the way users interact with our content to help enhance user experience when visiting the website. Please note that most browsers automatically accept cookies so if you do not wish cookies to be used you may need to actively delete or block the cookies.

You can also visit www.allaboutcookies.org for more information and instructions how to delete or reject cookies. Please refer to your handset manual for information on the use of cookies in mobile phone browsers and for details on how to reject or delete such cookies

Retention of Data

Cordlife (Hong Kong) Limited will not retain your Personal Data for a period that is longer than it is necessary to perform the business purpose which it was collected for, and/or as required by any law, legal requirements, orders or requests from any authority or government body of any jurisdiction, which may be within or outside of Singapore.

Do Not Call Registry

We may call or send marketing messages to your registered telephone number if: You have given us the consent and/or consent was obtained and authorised by third party;
You may opt-out of receiving marketing messages by replying to unsubscribe or via our customer relation services info@hk.cordlife.com. Your request shall be processed within 30 days.

Changes to Personal Data Protection Policy

Please note that we may update or modify this policy from time to time in response to the law, legal requirements and legislation.

We will publish the updates and modifications on our website at www.cordlife.com with the effective date of the changed policy.

If you have enquiries about Cordlife Group Personal Data Protection Policy, please contact us by below method:

Address
香港新界沙田香港科学园科技大道西11号生物科技中心2座地下G15室
个人资料隐私主任

Email
info@hk.cordlife.com

Note